Frequently Asked Questions

What is the difference between a Personal Assistant benefit program (EAP) and a Corporate Concierge?

A Corporate Concierge is limited to access to tickets, events, and their overall offering, often including accepting referral fees from vendors or service providers. As a Personal Assistant benefit program, we pride ourselves on delivering personalized service based on each individual member request. We complete any research request as well as run errands, so that you and your employees can be more productive at work and at home.

What should I look for in a corporate employee assistance program?

Our offering includes seamless administration and reporting, ensuring that our program is as effortless as possible for your organization to roll out. Additionally, MyPA endeavours to provide a positive return on your investment by providing firm numbers on utilization, feedback, and usage aligned to your corporate goals. If you choose to offer our program as a taxable benefit, tax reporting is also included. Our program is a national offering. With background checks completed on all employees; we are fully bonded and insured.

What is included in the program cost?

As opposed to a pay-as-you-go model, where cost and budgets are impossible to forecast, MyPA pricing model is based on a fixed cost membership basis. All employees have access to the program, provided to them through their employee benefit program. With the MyPA program, there are no surprises; everything is included in the cost up-front. This makes the program budget-friendly and cost-effective, with fewer restrictions and simpler administration.

What kind of requests do you complete?

Through individual confidential account pages, employees have access to delegate any requests, as long as they are legal and ethical, including finding a family doctor, locating a contractor, researching your next vacation, or buying and selling items for you.